Every Customer Touchpoint.
Every Issue. Resolved.
Digital-first consumers are demanding. Businesses that fail to deliver on the promise of the standards set in the marketplace, almost have no place to thrive. With EoraTech’s Customer Service Management System and ROI-driven CSM platform, enterprises can build logical workflows that connect various customer touchpoints with the right department and right people to resolve concerns even before they occur.
TAKE CUSTOMER SERVICE TO THE NEXT LEVEL WITH A PREMIUM CUSTOMER SERVICE MANAGEMENT SYSTEM
INTERNAL WORKFLOW MANAGEMENT
Automatically route cases based on the skills, location and availability of agents
Monitor customer service levels and generate reports for effective analytics and performance improvement
Garner insights, predict trends and take data-backed decisions to improve customer service performance
AGENT WORKFLOW MANAGEMENT
Gather and share information from consumers and easily collaborate between service agents and other teams
Build No-code/Low-code rule-based workflows for improved request and issue resolution
Leverage Machine Learning to categorize, route and prioritizing cases automatically
Build custom portals to empower clients to easily help themselves with answers and solutions
Craft questionnaires to assess client feedback and analyse reviews from the clients to improve customer satisfaction
Do away with human intervention by enabling chatbots for self-service across customer support platforms