ESM links employees, business functions and services and Micro Focus is leading the way.
Analyst group Research in Action (RIA) recently published a report where they explain how enterprises are working on a connected service experience when it comes to ESM.
The priorities are clear, IT improvements come before customer and employee experience improvements. Read this RIA report to learn about the top ESM market trends in 2022 that include:
Service thinking within non-technology value streams.
Shifting from the IT service provider archetype that of a business partner
IT must think and speak services from the outside in
Here is the report at no cost – take advantage and get the full insights, now!
See why Micro Focus SMAX is the Global Leader.